Refund Policy

1. Scope

This Refund Policy applies to subscription purchases of SavedThat's Pro and Power plans, operated by Polev Digital FZ-LLC (a Free Zone Limited Liability Company registered in Ras Al Khaimah Economic Zone (RAKEZ), United Arab Emirates; Licence No. 47034173, Registration No. 0000004091437). SavedThat is a digital service delivered as Software-as-a-Service (SaaS); no physical goods are sold and no return shipping is applicable.

This policy covers purchases made on our website (savedthat.app), which are processed by Stripe. Purchases made inside the iOS app are sold and billed by Apple, and purchases inside the Android app by Google. For those, cancellation and refunds are handled by Apple or Google under their own policies, as described in section 9; sections 2 to 8 below do not apply to them.

2. Subscription billing

Paid plans begin with a 7-day free trial — we save your payment method at signup but only charge when the trial ends, and cancelling during the trial costs nothing. After the trial, paid plans are billed in advance via Stripe for the billing interval you select at checkout (for example monthly or annually). Annual plans are pre-paid for the full twelve-month term at a discount. You authorise recurring charges when you upgrade to a paid plan — the next charge will occur at the end of each billing period (monthly or annual) unless cancelled. Prices for both intervals are listed on our pricing page.

3. Cancellation

You may cancel your subscription at any time from Settings. Upon cancellation, you retain access to the paid plan until the end of the current billing period — the next monthly cycle for monthly plans, or the remainder of the twelve-month term for annual plans — after which your account reverts to the Free plan automatically. No further charges will be made.

Cancel subscription / withdraw

Two clicks: Settings → Manage billing → Cancel. Cancelling online is as easy as subscribing. If you cannot access your account, email support@savedthat.app and we will cancel for you.

4. No partial refunds

We do not issue refunds for partial billing periods, unused time, or downgrades mid-cycle. This applies equally to monthly and annual subscriptions: annual plans purchased at the discounted rate are non-refundable for the unused portion of the twelve-month term. This is standard practice for SaaS subscriptions, subject to the 14-day money-back window described in section 5.

5. 14-day money-back window

As a goodwill policy, if you are not satisfied with a paid plan you may request a full refund within 14 days of your initial subscription, provided you have not substantially used the paid features during that period. The 14-day window applies to both monthly and annual plans and is measured from the date of the initial charge.

If you have actively used paid features during the 14-day period — including but not limited to saving videos, running searches, or generating transcripts beyond the Free plan limits — the subscription is treated as consumed and is no longer eligible for this window. This applies identically to monthly and annual subscriptions.

To request a refund, contact support@savedthat.app within 14 days of your initial purchase with your account email and order details. Annual plan customers within this window who have not substantially used paid features will receive a full refund of the annual charge.

6. EU/UK consumers: statutory 14-day right of withdrawal

If you are a consumer in the EU/EEA or the United Kingdom, you have a statutory right to withdraw from a distance contract within 14 days of purchase, without giving any reason. Because SavedThat begins providing the digital service immediately at your request, if you withdraw after having used the service we may deduct a proportionate amount for the service already provided; in most cases our goodwill 14-day money-back window (section 5) matches or exceeds this statutory right.

To exercise this right, use the cancellation button in section 3, or email support@savedthat.app with a clear statement of withdrawal (for example: "I hereby withdraw from my contract"), your account email, and the purchase date. Where a free trial converts into a paid subscription, the price and conversion date are disclosed before checkout; the withdrawal period runs from the conclusion of the contract as disclosed there.

7. Exceptional refunds

In case of a billing error, duplicate charge, or inability to deliver the service due to a technical failure on our side, we will issue a full refund of the affected charge. Contact support@savedthat.app with details and we will resolve the issue promptly.

8. Chargebacks

Please contact us before initiating a chargeback with your card issuer. We will resolve legitimate disputes directly and issue refunds when due. Unresolved chargebacks may result in suspension of the associated account until the dispute is closed.

9. Purchases in the iOS and Android apps

Subscriptions and lifetime purchases bought inside the SavedThat iOS app are billed by Apple to your Apple ID, and those bought inside the Android app are billed by Google to your Google Play account. We do not receive your payment details and cannot issue refunds for these purchases ourselves.

Cancel in your store account: on iPhone in Settings → your name → Subscriptions; on Android in the Google Play app → Payments & subscriptions → Subscriptions. Turn off auto-renew at least 24 hours before the end of the current period (or of a free trial) to avoid the next charge. Deleting the app or your SavedThat account does not cancel a store subscription.

Request a refund from Apple at reportaproblem.apple.com or from Google through Google Play's refund page. Their decision is final for the purchase; when a store refunds a purchase, the plan it paid for ends. Statutory consumer rights, including the EU/UK right of withdrawal, are exercised with the store that sold you the purchase. If you need help, write to support@savedthat.app.

10. Contact

Refund requests and questions: support@savedthat.app

Polev Digital FZ-LLC, a Free Zone Limited Liability Company registered in Ras Al Khaimah Economic Zone (RAKEZ), United Arab Emirates. Licence No. 47034173. Registration No. 0000004091437. Registered office: VUPR1563, Compass Building - Al Hulaila, Al Hulaila Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates.